Services

Leadership Management Training

Management

First Line Supervision
Becoming a Coach, Mentor & Counselor
Effective Supervisory Skills for Advanced Level Managers
Managing & Resolving Conflict
Management Techniques for Today’s New Professional Manager
Working Successfully with Multiple Priorities / Tasks
Dealing with Change in Today’s Workplace
Negotiation or Persuasion: Learn to Win Professionally
Getting Results Without Authority
A Manager’s Guide to Human Behavior
Management Skills and Techniques for New Supervisors
Interviewing & Selecting Skills – What Managers Need to Know to Hire & Supervise
Thinking Outside the Box: Creative Decision Making and Problem Solving Methods
Understanding Organizational Development & Strategic Planning within Organizations
Qualities That Make YOU a Leader & How to Use Them
The High Level Manager: Core Competencies for Success
Managing the New Generations (Nexters)

Team Building

How to Build High Performance Teams
Time Management for High Performance Teams
TQM Working at Peak Performance Levels
Understanding Effective Benchmarking Techniques
Positive Team Building & Partnering Skills / Techniques
How to Building & Supervise “Self-Managed” Teams
READY, AIM, HIRE! Understanding Peak Performance Standards & Developing Teams to Succeed

Train The Trainer

Basic Presentation Skills: 101
A Training Guide for New Trainers
Individualized Programs

Communication

Learn to Listen / Learn to Communicate Professionally
Building Better Work Relationships
Communication Skills for Managers
Managing Your Greatest Asset: Your Mouth!
Effective and Communication Skills for the New Generations at Work
Communicating with Gen X &Y (Echo)
Dealing with Difficult People
Understanding Emotional Intelligence

Project Management: (Time Management)

Improving Your Project Management Skills: The Basics
Best Practices for the Multi-Project Manager
The Technical Project Manager
Setting & Managing Priorities & Projects
Understanding Your Time Management Behavior Style

Administrative Professional Series

Partnering With Your Boss
Management Skills for Administrative Assistants
Communication and Negotiation Skills for Professionals (Verbal / Nonverbal)
Project Management for Administrative Assistants
Getting Things Done When You Aren’t in Charge
How to Manage Projects, Deadline
How to Manage Projects, Deadlines & Multi-Workloads: The Art of Getting it Done!

Customer Service

Do Your Customers Feel Like Family?
Understanding Your Customer’s Personality & Reaching Them the First Time
How to Create a Customer Franchise Plan for Your Product and Your Company
Telephone Techniques That Work
Knock Your Socks Off Customer Skills
Maintaining Loyalty & Relationships in Customer Service

CALL FOR CURRENT LISTING OF COURSES
*Many of our courses have been approved by the Georgia Health /Child Care Department of Human Resources and The Association of IAAP (International Association of Administrative Professionals) – Kansas City, Missouri

Mediation

Denise C. Webster is a registered Neutral Mediator for the Georgia Office of Dispute Resolution representing The Supreme Court of the State of Georgia. She deals with both personal, industry- related and real estate mediations.

Mediation deals with an expressed struggle between at least two independent parties who perceive incompatible goals, scarce resources and interference from others in achieving their goals. Causes of such struggles deal with competition for resources, physical survival needs, psychological needs for belonging, power and freedom, difference in perception, differing expectations and differences in values.

Call for scheduling and fee schedule.

Visit www.godr.org for more information.